Support
BakBone's support philosophy provides us the ability to continuously replicate, isolate and resolve issues worldwide. BakBone's friendly and skilled technicians are available 24 hours a day, 7 days a week. These experts are able to assist with any issues regarding the BakBone suite of products, supported hardware platforms and operating systems, as well as local, Network Attached Storage (NAS) and Storage Area Network (SAN) environments. Optimal response time is readily available from three global locations, including Japan, the United Kingdom, and the United States.
Support Community Portal
Our 24/7 support community portal with product knowledge-based solutions, documentation, community forums, and case support for North America, Europe, Middle East and Africa, and Asia customers.
Customer Support Handbook
There may be times when you will require technical assistance with our software in your environment. This guide is provided to address those situations.
Product Documentation
Technical documentation, product datasheets and whitepapers are available for download.
Product Licensing
Learn more about BakBone's product licensing and submit license key requests.
Discontinued Product Information
BakBone Software has discontinued all versions of our MagnaVault product line. This consists of the MagnaVault product and its two adjunct products, HyperROM and Magna. We withdrew these products from the market and will no longer be selling new licenses.
Product Notification Archives
View broadcasts from the Product Notification Program.
Japanese Support Portal
Our 24/7 on-demand customer service and support portal is available whenever you need it. [JAPAN customers only]
Contact Support
If you need technical support or have a support-related question, our global support centers are ready to assist you.
Knowledge Base
Search BakBone's Knowledge Base of frequently asked questions to help solve any technical issues.
Product Upgrades
See if there is a product upgrade available for your BakBone product.
Educational Services
BakBone offers lab-based, instructor-lead, hands-on product training.
Product Notification Program
This program allows NetVault users to receive notification of new product releases, maintenance updates, patch availability, and general technical issues.